1. Data processing

There are two ways in which we receive data: either you have given them to us or we have collected them while you used our services.

1.1 Data you have given to us

Generally, you can use our Internet website without giving us your personal information directly. If you use certain services, we will ask you for personal information. This might include, for example, your name, your e-mail address or your postal address. This will make the service in question faster and more user-friendly. Some services cannot even be provided without your data input.

1.2 Data we receive when you use our services

Some of the data are collected as soon as you visit our website.

1.2.1 Protocol data

The automatically collected data include the web server’s protocol data. Every time you access a page of our online services and every time you download a file, the access data related to this process are saved in a protocol file on our server. Each dataset consists of:

• the page from which the new page or the file was requested
• the name of the requested file or page
• the date and time of the request, whether the request was successful and the server capacity utilization at the time of the request
• the transferred data volume
• the IP address which you were assigned by the provider
• if you log on with a user account, also the login information for the relevant web service
• the client detection (mobile phone, desktop, etc.) 
• the user agent

Such stored information is exclusively evaluated anonymously for statistical purposes.

1.2.2 Cookies

In addition to web server log data, we use cookies and other tracking technologies to track your use of our website/apps. Some of these cookies and technologies are essential, i.e. mandatory, to ensure functionality of our digital services. Apart from that, you also have the opportunity to disable certain cookies and tracking technologies linked to our services in our consent management tool (“cookie banner”).

Click on the following link to access our cookie banner. There you will find more detailed information on the cookies and tracking technologies used and can disable/enable them (unless they are essential, i.e. mandatory):

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